Safaroff Lab
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SAFAROFF AI
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The Heydar Aliyev Foundation has implemented an efficient application processing system that streamlines requests from citizens and organizations. This user-friendly platform enhances transparency and communication, ensuring fair evaluations and timely updates. By leveraging data analytics, the Foundation can continuously improve its services, fostering a more inclusive approach to governance.
Project
The system ensures structured registration of applications, tracking of execution processes, and transparent management across stages. The platform enhances operational efficiency through real-time statistics, segmentation by fields and regions, as well as monitoring the workload.
What did we do?
We have developed a web-based application management system that ensures the acceptance, registration, routing, status tracking, and reporting of citizen applications.
The developed system optimized workflow significantly by combining efficiency, transparency, and control in application management on a single platform. As a result, the workload of operators was reduced, control over execution times was strengthened, and a reliable analytical base for decision-making was established.
The developed system optimized workflow significantly by combining efficiency, transparency, and control in application management on a single platform. As a result, the workload of operators was reduced, control over execution times was strengthened, and a reliable analytical base for decision-making was established.
The dashboards were designed with visual cards and a clear hierarchy to reduce data loading, with statuses distinguished by color codes and date-based filters speeding up the workflow. The search and filtering mechanisms ensure quick navigation among large volumes of applications, while table structures enhance readability and accelerate decision-making.
The main focus of the UX design process was to ensure that the user immediately understands the context from the moment they open the system for the first time. The user can easily comprehend where they are, what actions they can perform, and at which stage the applications are, without the need for additional explanations.
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